How to Train Non-Tech Staff on Recognizing & Escalating Exceptions
In SMEs, not every employee is technical, yet every employee can create or encounter security exceptions. Whether it's using unsanctioned tools, sharing files insecurely, or bypassing password rules, non-technical staff are often the first line of defense. Training them to recognize and escalate exceptions is critical.
Why Non-Tech Staff Matter
Security policies often fail not because of technology, but because of human behavior. If non-technical employees do not understand what an exception is, they won't escalate issues, leaving risks hidden.
Key Training Goals
1. Awareness of Exceptions
Staff should understand that exceptions are not failures, but controlled deviations.
2. Examples They Encounter
Relatable scenarios such as using personal devices for work or requesting remote access.
3. Clear Escalation Paths
Employees must know who to contact and how to document potential exceptions.
Practical Training Methods
Workshops and Scenarios
Use real-world examples employees can relate to.
Short Guides
Simple checklists explaining what counts as an exception.
Integration into Onboarding
New hires should learn about exception processes early.
Regular Refreshers
Reinforce training during security awareness sessions.
Building a Supportive Culture
Staff should not fear reporting exceptions. If employees worry about punishment, they will hide issues. Training must emphasize that raising an exception is responsible behavior that protects the company.
Tools That Help
Simple Reporting Forms
A web form or email alias dedicated to exceptions.
Collaboration Channels
A Slack or Teams channel for security-related questions.
Feedback Loops
Thank employees who report exceptions to encourage participation.
The Outcome
With proper training, non-technical staff become active participants in risk management. Instead of exceptions slipping under the radar, SMEs gain visibility, enabling quicker response and stronger security posture.
Training is not about turning staff into security experts it's about giving them the awareness and confidence to act when they see something unusual.